TRAVEL ERA LLC, operating under the Travelera brand (“Travelera,” “we,” “us,” or “our”), respects your privacy and is committed to protecting personal information collected through our website and travel-related services.
This Privacy Policy explains how we collect, use, disclose and protect information when you visit Travelera.us, contact us, request travel services, make a booking, or otherwise interact with Travelera.
1. Company Information
TRAVEL ERA LLC
30 N Gould St Ste 4000
Sheridan, WY 82801
United States
Website: Travelera.us
Email: support@travelera.us
Phone: +1 888 652 6415
2. Information We Collect
Depending on how you use our services, we may collect information such as:
Personal Information
- Full name;
- Email address;
- Telephone number;
- Mailing or billing address;
- Date of birth, where required for travel services;
- Passport or travel-document information where necessary to complete a booking;
- Passenger information;
- Booking and itinerary information; and
- Other information you voluntarily provide to us.
Payment Information
When you make a payment, payment information may be collected and processed by our payment service providers.
We may receive transaction-related information such as:
- Payment status;
- Transaction amount;
- Transaction date;
- Payment method type;
- Transaction or authorization identifiers; and
- Other information necessary to manage the transaction.
We generally do not need to store complete payment-card information when that information is processed directly by our payment providers.
3. Information Collected Automatically
When you use our website, certain technical information may be collected automatically, such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages viewed;
- Website interactions;
- Referring website;
- Approximate location derived from technical information; and
- Other technical or usage information.
This information may be used for website functionality, security, analytics and service improvement.
4. How We Use Information
We may use personal information to:
- Provide travel services;
- Search and arrange travel bookings;
- Process payments;
- Confirm and manage reservations;
- Communicate booking information;
- Respond to customer-service requests;
- Process cancellations, changes and refunds;
- Communicate important travel or booking updates;
- Prevent fraud and unauthorized transactions;
- Maintain website security;
- Improve our website and services;
- Comply with legal and regulatory requirements; and
- Perform other purposes disclosed at the time information is collected.
5. Sharing Information
We may share information when necessary to provide the requested travel services.
Depending on the transaction, information may be shared with:
- Airlines;
- Travel suppliers;
- Booking and reservation systems;
- Payment processors;
- Technology and hosting providers;
- Customer-support providers;
- Fraud-prevention and security providers;
- Professional advisers; and
- Government authorities or other parties where required by law.
We only intend to share information as reasonably necessary for the applicable business or legal purpose.
6. Travel Service Partners
Travel bookings may involve third-party travel suppliers and service providers.
These parties may have their own privacy policies and terms.
Customers should review the applicable privacy practices of third-party providers where appropriate.
7. Service and Operational Support
Travelera may work with trusted service providers and travel-industry partners to support booking operations, customer service, payment processing, technology, reservation fulfillment and other business functions.
Where third-party service providers process information on our behalf, we seek to use appropriate contractual or other safeguards consistent with applicable law.
8. Cookies and Similar Technologies
Travelera may use cookies and similar technologies to:
- Operate and secure the website;
- Remember preferences;
- Understand website usage;
- Improve website performance; and
- Support analytics and marketing activities where applicable.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Communications
We may contact you by email, telephone, text message or other communication methods regarding:
- Booking confirmations;
- Travel itinerary information;
- Schedule changes;
- Cancellation or refund matters;
- Customer-service requests;
- Payment issues;
- Security matters; and
- Other service-related communications.
Where permitted by law, we may also send promotional communications. You may opt out of promotional communications using the unsubscribe instructions provided in the communication.
Service-related communications may continue even if you opt out of promotional communications.
10. Data Security
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, use, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations and enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, which may include rights to:
- Request access to personal information;
- Request correction of inaccurate information;
- Request deletion of information where legally applicable;
- Request information about how your information is used or disclosed;
- Object to or restrict certain processing; or
- Exercise other rights provided by applicable law.
To make a privacy-related request, contact us using the information below.
We may need to verify your identity before completing certain requests.
13. Children’s Privacy
Travelera’s website and services are not directed toward children under the age required by applicable law to provide consent for online services.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us.
14. Third-Party Websites
Our website may contain links to third-party websites, including airline, travel, payment or other service-provider websites.
Travelera is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing personal information.
15. International Data Transfers
Because travel services may involve international airlines, suppliers and service providers, your information may be processed or transferred to countries other than the country in which you are located.
Where required by applicable law, appropriate safeguards will be used for applicable international data transfers.
16. Changes to This Privacy Policy
Travelera may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
When we update this Privacy Policy, we will update the Last Updated date at the top of this page.
Where required by applicable law, we will provide additional notice regarding material changes.
17. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
TRAVEL ERA LLC
30 N Gould St Ste 4000
Sheridan, WY 82801
United States
Email: support@travelera.us
Phone: +1 888 652 6415
Booking Support: booking@travelera.us
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday: 10:00 AM–2:00 PM
Sunday: Closed
Travelera — Your Journey, Our Era